Terms of service

These Terms of Service (the "Terms") constitute a binding agreement between you (and, where applicable, the organization on whose behalf you act) and Horrazon Intelligence Private Limited ("Horrazon," "we," "us," or "our"), which operates the Horrazon.ai platform, concerning access to or use of our websites, downloadable materials, trial or production software, APIs, support channels, and related offerings (collectively, the "Services").

By creating an account, submitting an order, clicking an acceptance control, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy policy. If you do not agree, you must not access or use the Services.

For clarity in these Terms, the following definitions apply unless context requires otherwise:

• "Customer" means the entity identified on an order form or checkout flow; where no order exists, the individual or entity initiating use.
• "Customer Data" means data, content, or materials submitted to or processed through the Services by or on behalf of Customer, excluding Horrazon's proprietary components and aggregated or de-identified derivatives we generate for analytics or operations.
• "Documentation" means our then-current technical and administrative materials describing use of the Services.

You represent that you have legal capacity and authority to enter these Terms and, where you bind an organization, that you are duly authorized to do so. Account credentials must be kept confidential; you are responsible for all activity conducted under your credentials unless you notify us without undue delay of compromise at hello@horrazon.com. We may suspend access pending verification where we reasonably suspect unauthorized use.

Horrazon.ai delivers marketing intelligence, analytics, and workflow capabilities as described in the Documentation and on our website, subject to your subscription tier, technical prerequisites, and acceptable use. Functionality may evolve; we may modify, deprecate, or discontinue features with reasonable advance notice where practicable and material—except for urgent security, compliance, or stability measures.

Unless expressly stated in a signed order, Services are provided on a subscription or trial basis as offered at the time of registration; no fixed service-level objectives apply except as separately warranted in writing.

You shall not misuse the Services, including by probing or circumventing security controls; infringing third-party rights; distributing unlawful content; conducting denial-of-service or similar attacks; exporting regulated technical data in breach of sanctions or export rules; or harvesting data through automated means beyond permitted API limits or without authorization. Our Acceptable use policy forms part of these Terms and describes illustrative prohibited conduct.

As between the parties, Customer retains all rights in Customer Data. You grant Horrazon and its subprocessors a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely to provide, secure, improve, and support the Services in accordance with our Privacy policy and any executed data-processing agreement. You warrant that you have established all notices, consents, and lawful bases required for us to process Customer Data as contemplated here.

Horrazon and its licensors own all rights, title, and interest in and to the Services, software, Documentation, branding, and aggregate statistical insights derived from operation of the platform (excluding underlying Customer Data content). Subject to compliance with these Terms, we grant Customer a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term for internal business purposes.

Suggestions or feedback you provide may be used without restriction or compensation to you, provided we do not publicly attribute confidential information without consent.

Optional integrations may connect to independent platforms. Such third-party services are governed solely by their respective terms and privacy notices; Horrazon does not control and disclaims liability for third-party acts, omissions, availability, or security practices beyond reasonable interoperability measures described in the Documentation.

Fees, billing cycles, and renewal mechanics are set forth in your order form, checkout summary, or applicable quote. Unless mandatory law provides otherwise, fees are non-refundable once the corresponding billing period has commenced. You are responsible for applicable taxes, duties, and withholdings; we may invoice gross of withholding taxes where permitted.

Except where expressly prohibited by applicable law, the Services are provided "as is" and "as available," without warranties of any kind, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement. Horrazon does not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

To the fullest extent permitted by law, neither Horrazon nor its suppliers shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, goodwill, data, or business opportunity, whether based in contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.

Except for obligations that cannot be limited under applicable law (such as fraud or wilful misconduct), Horrazon's aggregate liability arising out of or relating to these Terms or the Services shall not exceed the fees paid by Customer to Horrazon for the Services in the twelve (12) months preceding the event giving rise to the claim (or, if no fees were paid, one hundred United States dollars or the equivalent in lawful tender).

Customer shall defend, indemnify, and hold harmless Horrazon and its directors, officers, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from Customer Data, Customer's breach of these Terms, or Customer's violation of applicable law—provided that Horrazon promptly notifies Customer of the claim, reasonably cooperates in defense, and does not settle without Customer's consent where Customer assumes defense (except settlements releasing only monetary obligations covered by indemnity).

You may discontinue use at any time; prepaid unused fees may be addressed per our refund policies where stated at purchase. We may suspend or terminate access upon material breach that remains uncured after notice where cure is reasonable, non-payment when due, legal obligation, or risk to platform integrity. Sections intended by their nature to survive—including confidentiality where applicable, disclaimers, limitations of liability, indemnity, and governing law—shall survive termination.

Where a master services agreement or enterprise order designates governing law and courts, those provisions prevail for that engagement. Otherwise, these Terms are governed by the laws of India, without regard to conflict-of-law principles that would require application of another jurisdiction's laws. Subject to mandatory consumer protections that cannot be waived, courts located in India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

We may revise these Terms by publishing an updated version on this page and revising the effective date above. Material changes will, where appropriate, be communicated through the Services or by email to administrators. Continued use after the effective date constitutes acceptance of the revised Terms for subsequent activity; if you object, you must cease use and, where applicable, terminate your subscription according to our cancellation procedures.

General contractual or commercial inquiries: hello@horrazon.com. Procurement, vendor onboarding, and enterprise diligence: admin@horrazon.com.